What Our Customers Say

GARY HOSIE, PROPERTY AND PROJECTS DIRECTOR, ASPERS GROUP LTD
"We approached Bank Machine because they are a highly regarded ATM operator in the UK market. From our first meeting, we found them to be amicable and their approach professional. We can see the relationship growing and, on that basis, we have been very pleased to be able to offer them further sites within our Group."

PETER BELLINI, OWNER, BELLINI'S FINE FOOD & WINE, SHIPLEY COMMON, ILKESTONE
"Having an ATM on our site has always been advantageous but not when it isn't looked after or serviced properly. The first ATM we had was installed by a major high street bank and quite frankly didn't suit our needs. We are much happier being looked after by an independent provider such as Bank Machine. The first machine they installed became so busy that shortly after we needed a second one! Since our relationship with Bank Machine began the service has been impeccable, we have had a significant uplift in transactions and consequently business is booming!"

ANDREW MUNRO, COMMERCIAL DEVELOPMENT MANAGER, BT PAYPHONES
"Bank Machine has been at the forefront, working with BT, in developing ATM services in conjunction with BT telephone kiosks. It has been a privilege to work with a company so committed to providing the highest levels of service to the UK public."

ERICA McNEILL , MANAGER OF COURT CREDIT UNION
"In our local area in Northern Ireland there was only one ATM for 25,000 households. So we knew that installing a cash machine at the credit union would not only help our members - it would help the whole community."
"Bank Machine were great. Once we contacted them the process was really quick and straightforward. We simply gave them our postcode, and the confirmed they would be happy to install an ATM in the area."
"They were very professional, installing the machine at a time to suit us, so it didn't disrupt or working day, and not only did they install the cash machine, but they also maintain it and keep it filled - all for free. It's the perfect hassle-free service."
"We're based in a working-class area where the economic climate is difficult, so initially some of our members were worried about the cost of the new cash machine. When we told them it was completely free, they couldn't believe it - they think it's great."
"The ATM has also helped us to raise our profile in the community. Sometimes credit unions aren't seen as proper banks of financial institutions. Having an ATM has made more people aware of what we do, and we've attracted a lot of new members."

DAVE ALLEN, OPERATIONS MANAGER, EALING COUNCIL
"We had numerous requests from staff to install an ATM within the office and felt that we could no longer ignore the obvious demand. Bank Machine was by far the most forthcoming in responding to me and has been more than able to fulfil our requirements by offering a safe, secure and efficient service."

MOHSIN ISSA, DIRECTOR, EURO GARAGES
"When making a change of ATM operator, we were looking for an ultra smooth transition and the best operating standards afterwards. Bank Machine delivered on both counts. We could not be more pleased with our decision to change to Bank Machine."

AL VOICE, MANAGING DIRECTOR, FORCES FINANCIAL
"Bank Machine, in conjunction with Forces Financial, has installed over 80 ATMs in Military bases and Police Stations throughout the UK. Thanks to Bank Machine, tens of thousands of service personnel and their families now have access to Free-To-Use ATM services that they have never previously enjoyed."

BRIAN MADDERSON, CHAIRMAN, RMI PETROL
"I moved the petrol filling station estate of George Hammond PLC, comprising 9 sites in Kent and Sussex, to Bank Machine some years ago after a difficult experience with HBOS and their successors, CardPoint. The new team at Hatfield immediately made a difference with their enthusiastic, committed and professional approach. Suddenly the outage of the TTW ATMs improved due to Bank Machines monitoring systems and their excellent field support staff. and, of course, our customers gradually began to have more confidence that the ATMs on our sites would be working and available, so usage increased dramatically.
But there still remained a serious problem with the sub-contractors providing the Cash-In-Transit service for cash replenishments. Notes jamming, forgetting access keys, missing a delivery, damaging equipment, the excuses continued as did the poor service.
To their credit, Bank Machine gripped this problem and commenced plans to set up their own bespoke CIT service so that today, the ATM availability performance for their customers is truly ground-breaking.
In my new role as Chairman of RMI Petrol, the trade association for nearly 6,000 independent petrol retailers, I have no hesitation in recommending Bank Machine to our members."

JOHN RYELAND, MANAGING DIRECTOR, GEORGE HAMMOND PLC
"All nine ATM installations handled by Bank Machine have been executed on time and importantly with professional and personable attention at all levels within their organisation. The Bank Machine offer is a clean, bright and inviting ATM service to our customers.
Proactive monthly performance reports and faults logging, provides excellent management information to ensure our ATMs are on average 99% operational with cash available. The implementation of Bank Machine's in house cash replenishment operation in 2009 has been key to improving service levels to that, which we and our customers enjoy today."

RICHARD EDWIN, MANAGER, HUTTON NEWS
"Everyone in the surrounding area felt very let down when the Post Office closed and our only local ATM was removed. When Bank Machine stepped forward to support our community, I feared at first they would offer a Pay To Use ATM. I was amazed and delighted that they were happy to install a Free To Use ATM.
We were so pleased that we held a party when the ATM was installed, with our Mayor attending to cut the ribbon!"

BEN WILLIAMS, COMMERCIAL & MARKETING DIRECTOR, MEN ARENA
When I started my role at the M.E.N Arena I inherited ATM's on a 'self-fill' arrangement and reliability of the service they provided was a cause for concern. Bank Machine offered us a flexibile solution and moved us from 'self-fill' to Bank Machine filled. They swapped out the ATM's and commenced cash delivery immediately. Since Bank Machine have taken over responsibility for filling our ATM's with cash, the service has been first class. Cash is always available to those that visit the Arena, which is of course what really matters."

TONY WALKER, GENERAL MANAGER, MURCO
"It has been a pleasure to work with Bank Machine. Bank Machine quickly surveyed all of our sites, made clear recommendations and ensured as smooth as possible a hand-over from our previous provider. I have since been absolutely delighted with the high service standards maintained by Bank Machine."

MARTIN HYSEN, BUSINESS DIRECTOR, MUSGRAVE GROUP
"When my company recently took over stores from another major retailer, I realised we needed to act fast to provide ATM services at those stores. I chose Bank Machine to provide those services because I was confident no other ATM operator could have moved as quickly and as efficiently as Bank Machine to provide the high level of service we require."

PETER SYKES, NISA STORE, SPEKE, LIVERPOOL
"We have been with Bank Machine for nine years and I just couldn't see us wanting to work with any other ATM operator - why change when you are working with a service partner like Bank Machine who continue to give us exactly what we need, when we need it?"

GRAEME YORSTON - CHIEF OPERATING OFFICER, PRINCIPALITY BUILDING SOCIETY
"Bank Machine has exceeded our expectations. Our customers have welcomed this innovation and we are looking forward to operating more ATMs with Bank Machine in 2009."

DEREK LODGE, CHAIRMAN, RUSDENE MOTORS
"The presentation Bank Machine made to us was well informed demonstrating they clearly knew the business as well as the industry as a whole. I therefore felt comfortable that I could do business with Bank Machine. Bank Machine now operates ATMs at a number of our sites, all of which were installed quickly and with the minimum of fuss. The financial arrangements were settled promptly and perhaps most importantly the machines are well maintained and stocked with cash. We have no responsibility for the daily management and we can therefore get on with the most important thing - running our business".

PATRICK SEWELL, MANAGING DIRECTOR, SEWELL RETAIL
"I must say that when Bank Machine started operating ATMs at our sites, I wasn't totally impressed! They had not expected issues with providing telecommunications for the ATMs at our sites - but Hull where we are based is different to the rest of the country, and they did have serious problems. Having said all that, as soon as they realised there was a problem, Bank Machine put huge resource into finding a solution. It took time but they cracked it and I now have the high level of service I, and more important my customers, need."

PHIL PETRE, ESTATES MANAGER, SWINDON COLLEGE
"We were disappointed when our local Building Society pulled out and a little worried we would no longer have an ATM for use of both students and staff. I am pleased to say, however, that Bank Machine has moved quickly to ensure continuity of our Free ATM service."

GEOFF HALLAM, MANAGING DIRECTOR, TATES LIMITED
"We are gradually replacing all of our old ATMs with new machines from Bank Machine. We are confident this is the way to both maximise customer service and to increase retail sales."

PEDRO MOREIRA, COMMERCIAL BUSINESS SUPPORT MANAGER, THORPE PARK
"I don't like hearing about the ATMs at Thorpe Park - if I hear about them, it means there's a problem! Unfortunately, until Bank Machine came along, I was hearing about our ATMs all the time. They just did not work well enough and our guests could not get the cash they needed to have a fun day-out. Bank Machine have changed all that. Their service standards are infinitely higher than we endured before. This means that our customers always have access to cash - and I never have to hear about the ATMs!"

DAVID JOHNSTON - DIVISIONAL DIRECTOR, WEST BROMWICH BUILDING SOCIETY
"The operation of the ATMs through Bank Machine has been first class, helping us provide an excellent service to our customers."