GARY HOSIE, PROPERTY AND PROJECTS DIRECTOR, ASPERS GROUP LTD
"We approached Bank Machine because they are a highly regarded ATM operator in the UK market.
From our first meeting, we found them to be amicable and their approach professional.
We can see the relationship growing and, on that basis, we have been very pleased to be able to offer them further sites within our Group."
PETER BELLINI, OWNER, BELLINI'S FINE FOOD & WINE, SHIPLEY COMMON, ILKESTONE
"Having an ATM on our site has always been advantageous but not when it isn't looked
after or serviced properly. The first ATM we had was installed by a major high street
bank and quite frankly didn't suit our needs. We are much happier being looked after
by an independent provider such as Bank Machine. The first machine they installed
became so busy that shortly after we needed a second one! Since our relationship
with Bank Machine began the service has been impeccable, we have had a significant
uplift in transactions and consequently business is booming!"
ROD KESSACK, HEAD OF PROJECT MANAGEMENT, BT REDCARE
"Bank Machine has been at the forefront, working with BT, in developing ATM services in conjunction with BT telephone kiosks. It has been a privilege to work with a company so committed to providing the highest levels of service to the UK public."
DAVE ALLEN, OPERATIONS MANAGER, EALING COUNCIL
"We had numerous requests from staff to install an ATM within the office and felt
that we could no longer ignore the obvious demand. Bank Machine was by far the most
forthcoming in responding to me and has been more than able to fulfil our requirements
by offering a safe, secure and efficient service."
MOHSIN ISSA, DIRECTOR, EURO GARAGES
"When making a change of ATM operator, we were looking for an ultra smooth transition and the best operating standards afterwards.
Bank Machine delivered on both counts. We could not be more pleased with our decision to change to Bank Machine."
AL VOICE, MANAGING DIRECTOR, FORCES FINANCIAL
"Bank Machine, in conjunction with Forces Financial, has installed over 80 ATMs
in Military bases and Police Stations throughout the UK. Thanks to Bank Machine,
tens of thousands of service personnel and their families now have access to Free-To-Use
ATM services that they have never previously enjoyed."
BRIAN MADDERSON, MANAGING DIRECTOR, GEORGE HAMMOND PLC
"Both companies have enjoyed great success since we moved all our ATMs to Bank Machine
a few years ago. It has been a real pleasure working with a company that so obviously
"goes the extra mile" in pursuit of customer service."
RICHARD EDWIN, MANAGER, HUTTON NEWS
"Everyone in the surrounding area felt very let down when the Post Office closed and our only local ATM was removed.
When Bank Machine stepped forward to support our community, I feared at first they would offer a Pay To Use ATM.
I was amazed and delighted that they were happy to install a Free To Use ATM.
We were so pleased that we held a party when the ATM was installed, with our Mayor attending to cut the ribbon!
"
TONY START, COMMERCIAL DIRECTOR, MARTIN McCOLL
"Bank Machine has installed well over 600 ATMs with Martin McColl. They have shown tremendous flexibility in meeting the differing requirements of our stores. Whether their ATMs have been Free-To-Use or Pay-To-Use, Internal or Through-The-Wall, we know that the solution selected and the service levels achieved will perfectly match our requirements."
BEN WILLIAMS, COMMERCIAL & MARKETING DIRECTOR, MEN ARENA
When I started my role at the M.E.N Arena I inherited ATM's on a 'self-fill' arrangement and reliability of the service they provided was a cause for concern.
Bank Machine offered us a flexibile solution and moved us from 'self-fill' to Bank Machine filled.
They swapped out the ATM's and commenced cash delivery immediately.
Since Bank Machine have taken over responsibility for filling our ATM's with cash, the service has been first class.
Cash is always available to those that visit the Arena, which is of course what really matters."
TONY WALKER, GENERAL MANAGER, MURCO
"It has been a pleasure to work with Bank Machine.
Bank Machine quickly surveyed all of our sites, made clear recommendations and ensured as smooth as possible a hand-over from our previous provider.
I have since been absolutely delighted with the high service standards maintained by Bank Machine."
MARTIN HYSEN, BUSINESS DIRECTOR, MUSGRAVE GROUP
"When my company recently took over stores from another major retailer, I realised
we needed to act fast to provide ATM services at those stores. I chose Bank Machine
to provide those services because I was confident no other ATM operator could have
moved as quickly and as efficiently as Bank Machine to provide the high level of
service we require."
PETER SYKES, NISA STORE, SPEKE, LIVERPOOL
"We have been with Bank Machine for nine years and I just couldn't see us wanting
to work with any other ATM operator - why change when you are working with a service
partner like Bank Machine who continue to give us exactly what we need, when we
need it?"
GRAEME YORSTON - CHIEF OPERATING OFFICER, PRINCIPALITY BUILDING SOCIETY
"Bank Machine has exceeded our expectations. Our customers have welcomed this innovation
and we are looking forward to operating more ATMs with Bank Machine in 2009."
DEREK LODGE, CHAIRMAN, RUSDENE MOTORS
"The presentation Bank Machine made to us was well informed demonstrating they clearly
knew the business as well as the industry as a whole. I therefore felt comfortable
that I could do business with Bank Machine. Bank Machine now operates ATMs at a
number of our sites, all of which were installed quickly and with the minimum of
fuss. The financial arrangements were settled promptly and perhaps most importantly
the machines are well maintained and stocked with cash. We have no responsibility
for the daily management and we can therefore get on with the most important thing
- running our business".
PATRICK SEWELL, MANAGING DIRECTOR, SEWELL RETAIL
"I must say that when Bank Machine started operating ATMs at our sites, I wasn't totally impressed!
They had not expected issues with providing telecommunications for the ATMs at our sites - but Hull where we are based is different to the rest of the country, and they did have serious problems.
Having said all that, as soon as they realised there was a problem, Bank Machine put huge resource into finding a solution. It took time but they cracked it and I now have the high level of service I, and more important my customers, need."
PHIL PETRE, ESTATES MANAGER, SWINDON COLLEGE
"We were disappointed when our local Building Society pulled out and a little worried
we would no longer have an ATM for use of both students and staff. I am pleased
to say, however, that Bank Machine has moved quickly to ensure continuity of our
Free ATM service."
GEOFF HALLAM, MANAGING DIRECTOR, TATES LIMITED
"We are gradually replacing all of our old ATMs with new machines from Bank Machine.
We are confident this is the way to both maximise customer service and to increase
retail sales."
PEDRO MOREIRA, COMMERCIAL BUSINESS SUPPORT MANAGER, THORPE PARK
"I don't like hearing about the ATMs at Thorpe Park - if I hear about them, it means there's a problem!
Unfortunately, until Bank Machine came along, I was hearing about our ATMs all the time. They just did not work well enough and our guests
could not get the cash they needed to have a fun day-out. Bank Machine have changed all that. Their service standards are infinitely higher than we endured before. This means that our customers
always have access to cash - and I never have to hear about the ATMs!"
KAREN McKECHNIE, DIRECTOR OF BUSINESS DEVELOPMENT, WELCOME BREAK
"I knew it was going to go well after meeting so many of the Bank Machine Team.
The passion they all have for the business is fantastic. There was no way it was
going to fail! All involved would not allow it to! They have all been superb and
a credit to Bank Machine."
DAVID JOHNSTON - DIVISIONAL DIRECTOR, WEST BROMWICH BUILDING SOCIETY
"The operation of the ATMs through Bank Machine has been first class, helping us
provide an excellent service to our customers."
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