Our Services Portfolio

Bank Machine is proud to partner with the leading global ATM manufacturers, including NCR, Wincor Nixdorf, Diebold and Triton. We can either negotiate on your behalf to take advantages of the discounts we enjoy, or alternatively we can introduce to them directly to allow you to negotiate your own deal. Either way, we are happy to partner with any of the aforementioned companies to provide you with an end-to-end solution you will be happy with.

All the above manufacturers use the very latest technology to ensure the optimal availability of the device.

Bank Machine deploys the latest software across its ATM estate in full compliance with all of the major card schemes (Visa, MasterCard, Link) and the deployment of it’s ATMs follows the guidelines and principals set out by the Payment Card Industry (PCI)

It has close links with its software suppliers to ensure that software that is delivered meets the stringent criteria for compliance with the latest mandates and rules set out by the above entities and a stringent certification programme to ensure all new deployments are consistent and approved with EMV standards.

Before an ATM can be deployed, it needs to be prepared for its location. This involves a variety of things, from the loading of bespoke software, encryption keys and decals to ensuring every aspect of the ATM is in good working order, so that when it is deployed it works first time, giving optimum availability. Bank Machine takes care of all of this.

Bank Machine can manage the site survey, planning permissions, assessment and implementation of the security measures as well as the actual installation and commissioning of the ATM, including the communication services.

Bank Machine has a dedicated and highly experienced cash management team, who use sophisticated tools and processes to optimise the usage of cash.

They work closely with both our cash supplier and our in- house Cash in Transit company; Green Team, (amongst other CiT companies), to deliver optimal cash usage and maximise the availability of the ATM to transact.

Bank Machine has its own CiT Company, called Green Team, providing just-in-time replenishments for maximum availability of your ATMs. We currently have one depot, which covers the South East, and have plans to expand to further depots in the near future to give nationwide coverage. In the meantime, we are happy to partner with the CiT of your choice as we have existing relationships with all the main ATM CiT providers in the UK.

This is an accomplished and enthusiastic team of people who, through a combination of technology and experience provide highly affective 24 hour monitoring of your ATMs. They are based in our Head Office in Hatfield and bring the human touch to sometimes challenging and difficult situations.

Bank Machine uses its own in-house purpose built ticketing system to control and monitor the ATMs it drives. This system allows Bank Machine’s Customer Care Centre to closely follow individual ATM performance and, in the unlikely event of a fault, diagnose, record and remedy any issues within swift timescales. The system also has a high degree of automation allowing for automatic remedial action by itself allowing our highly trained support team to concentrate on the more complex faults should they arise.

ATM statuses are provided up-to-the minute giving a live status feed and a succinct transaction analysis whilst maintaining cardholder security and protection.

Bank Machine’s support systems are structured in such a way to ensure the ATM has the capability to dynamically receive screens to offer services to the customer based on the available devices at any given time, so as to maximise profitability and uptime should any mechanical issue arise.

Customisations to the software powering the machines can also be made remotely to adapt to market needs and provide additional functionality and ensure that the ATM investment itself is kept current and compliant with the latest standards and legislative mandates.

We operate a pro-active approach at Bank Machine in that we have a comprehensive monitoring system that allows us to detect and clear ATM problems remotely. Should a problem persist however, an engineer is despatched immediately to site to rectify and prevent a reoccurrence of the issue. To keep our ATMs in the highest working order, each machine is also professional cleaned on a regular basis and special deep cleans can be arranged for emergency situations.

Bank Machine has a dedicated and highly effective team of engineers who are extremely experienced in the maintenance of ATMs. They are focused on delivering the highest possible levels of availability and are measured on their achievement of this, whether that be pro-active maintenance at every opportunity or simply cleaning the ATMs to ensure they are clearly visible and attractive to use. Furthermore, to ensure we maintain & nurture this high level of expertise & quality of work, we have a dedicated technical support and training team that is based at our offices in Crawley.

Bank Machine is in the privileged position of having its own, in-house transaction processing system. We have extensive experience of processing, with over 28,000 ATMs worldwide and over 2,500 of those deployed throughout the UK, making Bank Machine part of the largest ATM network operator in the world.

In the UK alone, Bank Machine's dedicated Postilion host & ATM Network processes over 40 million cash withdrawals & dispenses over £2.2b per annum, at just over £50.00 per average cash withdrawal, translating to over £6m cash dispensed per day.

Bank Machine's core and transaction processing systems are structured in such a way that sustained growth is easily achievable using the existing platform, guaranteeing continuity of service and stability for new clients and acquisitions.

Bank Machine has its own, highly experienced in-house Settlement and Reconciliation Department, who work proactively to deliver excellent customer service guaranteeing all claims and queries are resolved as quickly as possible ensuring the best possible result.

This department also takes care of cardholder queries. Although they work to the standard Link cardholder query resolution guidelines, in the majority of cases they resolve queries on the day of receipt, and if this is not achieved, then on the next working day.

Although Bank Machine will be taking away the daily operational burden of running your own ATM network, you will want to know how well it is performing. We can provide you will all the information you require to give you the confidence that we are performing to or even above your expectations.

Bank Machine can offer a variety of additional services to enhance the ATM customer experience, and hopefully overall usage. These services range from advertising (whether on-screen or branding on the ATM) to additional functionality such as mobile top-up or foreign currency dispensing. Please speak to us about any ideas for additional services you have and we will be happy to evaluate the possibility of incorporating them.