Frequently Asked Questions

Frequently Asked Questions - Answered

We’re happy to answer all your questions, so do call us on 01707 632800. We’ve also included a list of frequently asked questions below - just click on the relevant question and you’ll ‘drop down’ to the answer.

What does ATM stand for?

Automated Teller Machine or Automatic Telling Machine. Also known as a cash point, cash machine, bank machine or hole in the wall, even though many are free-standing and not placed anywhere near a wall!
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Is an ATM right for my business?

If you're asking, the answer is probably 'yes'. Contact us on 01707 632800 to find out. And bear in mind our clients are making profits from ATMs almost everywhere visited by members of the public, including:

  • Convenience Stores
  • Department Stores
  • Supermarkets
  • Petrol Station Forecourts
  • Stations
  • Airports
  • Motorway Services
  • Hospitals
  • Military Bases
  • Stadiums
  • Leisure Complexes
  • Cinemas
  • Fast Food Restaurants
  • Hotels
  • Amusement Parks
  • Offices
  • and many other venues
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Is my site suitable for an ATM? Where would I put one?

A free Bank Machine survey will let you know. We’ll look at issues such as your business size, trading patterns and location, then recommend whether an ATM would be a profitable business decision for you.
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What about security?

See the Security page for further information. And remember, if you already have an ATM never discuss its operation with anyone unless they can quote the unique identification number allocated to your ATM.
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What power source does an ATM use?

A standard domestic 13 amp power socket, but one that is dedicated to your ATM and not shared with, for instance, the vacuum cleaner once a day! If you ever need to disconnect your ATM, please let our Customer Care Team know on 01707 632888.
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What if there’s a power cut?

No problem. The ATM will remain secure and restart as soon as power is restored. But do call our Customer Care Team on 01707 632888 to let them know.
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What’s the difference between a full-service and a self-fill ATM?

With a full-service ATM, we ensure your ATM is fully stocked and always available to dispense cash. The alternative is self-fill ATMs, where you choose to keep it stocked with good quality notes.
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What about servicing?

We do not use contractors, so your machine will always be serviced by one of our dedicated team of in-house engineers who work seven days a week - maintaining only Bank Machine ATMs.
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What about insurance?

Bank Machine insures the ATM. If we provide the cash (full service), we insure that too. If you provide the cash (self fill), you insure it.
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What if there’s a problem?

We constantly monitor your ATM, 24 hours a day, 365 days a year. Bank Machine will immediately detect any technical or cash-related problem, and will ensure one of our engineers gets your ATM working as soon as possible. An ATM that can’t dispense cash is not an ATM, so we prioritise all service calls and our engineers are on-call seven days a week. If you ever have a concern, call our Customer Care Team anytime on 01707 632888.
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Who cleans my ATM?

We do, on a regular basis. In addition, we ask you to wipe down the machine daily when doing your normal cleaning. If your routine cleaning of the ATM isn't restoring your machine to its best, call our Customer Care Team on 01707 632888 and we'll arrange for an emergency deep cleanse as soon as possible.
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What if a customer has a problem with the ATM?

Simply let the customer know they need to contact their card issuer, usually a bank or building society.
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What if I know of a great site for an ATM?

If you know of a site that might benefit from an ATM, let us know. If we install an ATM there through your recommendation, we’ll reward you with £500.
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